After searching unsuccessfully for a phone number or business address on Kogan's website so he could mail the computer back, Clive got in touch with Kogan's "customer care" team, which asked him to provide an invoice and then download an updated driver. A Change of Mind return is only eligible for a Kogan.com account credit, which you can then use towards a replacement item or your next purchase. Kogan phones are not available. Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to Kogan Support via the Help Centre within 3 days of receipt of the product. 139 Gladstone Street. Return authorisation number* Your details. Kogan. View My Orders Online. Can I Phone Kogan.com? Company Registration Number: 1659337. If you are unable to find an answer or solution to your issue, please contact our Support team through your Kogan.com account dashboard. Kogan.com Customer Care does not currently have an open phone line, however, our Customer Care Team will call you back if you prefer a phone call. To do this, simply click on "Contact Customer Care" here. Failure to do so may result in The Customer's claim being denied. Please mention this in your enquiry message. Visit the Kogan Mobile Help Centre. Question about a Kogan Mobile service?

Terms and Conditions. View details about your order, track your delivery & manage your account. South Melbourne. If you are experiencing issues with your product, please refer to our Help Centre first for instant answers to frequently asked questions and product specific troubleshooting. Cost of return: FREE Return details * Required. Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of a Kogan.com Exclusive Brand product, you can contact us within 14 days of taking delivery and return the product. Media Enquiries Try to contact them by leaving a review. Clive's Kogan notebook stopped working shortly after he bought it. ... Kogan Return Policy . If you checked out as a guest, simply click on "New Customer" when prompted, otherwise please select "Existing Customer". I have bought an item and I would like to return it. The following errors have occurred: Order number. Commercial Sales. KOGAN HK LIMITED. Kogan Mobile.

Kogan.com Help Centre; Product Support; General Product Help; Contact our Customer Care team You can get in touch with our Customer Care Team via your Kogan.com Customer Dashboard. Full name* Email address*(Your return label and invoice will be sent to this address) Address line 1* Address line 2. KOGAN AUSTRALIA PTY LTD. ABN 53 152 570 351. Kogan, Fortis, Ovela, Certa, Estelle, Scharfen, Komodo, Pawever, Bubbli, Orbis, Ergolux, Trafalgar, Shangri La, Cookmaster, Bella Vita, Vostok, Kromo and Pestill branded products. You will then receive a store credit for the purchase price of your product (excluding the initial delivery charges as set out in your order confirmation email). How to Return Your Product Faulty Products. Product Returns.